Over the past few weeks, Salesforce CRM has been making significant AI investments, extending into new markets like Mexico where it has committed $1B to drive AI adoption. Strong pushback was encountered by the CEO, Marc Benioff, for suggesting that the National Guard should patrol San Francisco. Meanwhile, Salesforce has amplified its strategy in IT service management. This is evident through its launch of AI-Powered IT Support Service and AgentForce to replace Help Search. However, amidst these developments, Salesforce also faced a cybersecurity breach. The company has firmly rejected the hackers' ransom demands and is working with the FBI leading to take down of breach forums used for extortion but the hackers still pose a threat to release the data. Salesforce's focused AI strategy is reflected through its new partnerships focused on AI transformations and AI-driven strategies to boost customer satisfaction and profitability. The company's valuation has slightly dipped lately and despite some declines in the recent past, analysts maintain a 'buy' rating for Salesforce. The stock price however, has been nearing a 52-week low and a strong buyback strategy has been rolled out.
Salesforce CRM News Analytics from Sun, 10 Aug 2025 07:00:00 GMT to Sat, 11 Oct 2025 22:28:55 GMT -
Rating 3
- Innovation 8
- Information 9
- Rumor 1
